SJI promotes court-based solutions to address increases in self-represented litigants; specifically making courts more user-friendly by simplifying court forms, providing one-on-one assistance, developing guides, handbooks, and instructions on how to proceed, developing court-based self-help centers, and using Internet technologies to increase access. These projects are improving outcomes for litigants and saving valuable court resources.
Medical Debt Online Dispute Resolution
Medical debt is a national crisis confronting patients, health care providers, insurers, and guarantors of payment for medical services. The Tennessee Administrative Office of the Courts (AOC) is developing an online platform to resolve medical debt disputes starting in Hamilton County, Tennessee, and ultimately expanding to similar programs statewide. The goal of the project is to create an easy-to-understand application of how technology, legal assistance, meditation, and judicial resources as needed can provide a model for pre-court filing resolution services. The project will serve as a pilot for online dispute resolutions across the state in many areas of legal claims, in addition to medical debt.
Franklin County Municipal Court Self Help Resource Center Enhancement Partnership
The Franklin County Municipal Court has a Self Help Resource Center (the Center) which works daily to improve the quality of court filings filed by pro se litigants, increase access to the justice system for individuals who cannot afford attorneys, and provide a positive point of contact between the Court and the community. Through this project the Center will contract with a licensed social worker, who will then supervise a team of social work interns to multiply the impact and reach of the services. The Center will work to build public awareness and confidence in the services offered through media and public service announcements. The program will develop an evaluation plan, including surveys for visitors and partners, to share with stakeholders, and ultimately build a plan for sustained funding at the conclusion of the project.
Housing Help Center Community Partnership
The Harlem Community Justice Center (Justice Center), an operating program of the Center for Court Innovation (CCI), includes both a New York State Civil Court, with housing and civil court cases, and a community court that seeks to solve neighborhood problems using a problem-solving approach to address issues impacting the residents of East and Central Harlem. Residents are facing both internal and external issues related to their housing that continue to decrease housing stability. High rates of poverty and lack of affordable housing contribute to extraordinary housing issues. The Justice Center’s Housing Help Center seeks to increase housing stability and prevent evictions for individuals living in public and private housing. The Help Center provides individuals in housing court with information on navigating the housing court system, referrals to legal and financial assistance, and other needed social services. This includes assistance with repair issues and evictions prevention services, such as assisting tenants with applying for financial assistance from the City.
The Help Center assists clients by connecting them to social services, preventing cases from being filed in court, and intervening in cases that have already been filed. The Justice Center has hired a dedicated housing Social Worker and a Community Navigator who will enhance the Center’s ability to focus on the housing issues facing many clients, including vulnerable populations. The Social Worker will triage individual cases and identify the issues negatively impacting the client’s ability to remain in housing, and those who can benefit from services prior to a case being filed. The Social Worker conducts monthly assessments, advocate for clients, make referrals (on- and off-site), and provide regular reports to the Court regarding client progress. The Community Navigator provides needed information about, and connect eligible clients to, legal services and resources for financial assistance and education. The Navigator will be a current or former resident in public housing in the Harlem community, and will receive specialized training in housing services, trauma-informed care, and motivational interviewing. The Navigator is the main contact to reach out to tenants who have been identified by the Housing Authority as being at risk for eviction. He/she works with the tenant and Housing Authority to develop a plan to become current and compliant with rent payments, and support clients throughout the course of their housing case. The Program helps to divert cases, thereby enabling the Court to focus on more complex matters.
Prefiling Landlord/Tenant Online Dispute Resolution
The Iowa Judicial Branch is implementing a prefiling landlord-tenant online dispute resolution (ODR) pilot in Story County, Iowa, to increase access to justice and effectively triage cases for residents involved in the rental housing market. In addition to the ODR platform, a Housing Coordinator will be hired to develop an inventory of community resources and housing assistance programs and provide legal information. The National Center for State Courts will provide support to the project and prepare a case study documenting lessons learned and make it available to other courts interested in Online Dispute Resolution in Landlord/Tenant cases.